Partner management and OTA rules

Summary 

Bookings made through a travel agency or OTA may require that the amount of the booking to be invoiced  to a partner and the real amount of the accommodation fee is not seen by the guest.  Each accommodation can create a list of their partners. Then for each booking the payment items can be  divided for items to be paid by a partner and items to be paid by a guest. 

By clicking on the Payment link (which is sent to the guest), the items to be paid by the guest are visible only. 

For example with this method it is possible to invoice the accommodation fee to the partner and the tourist tax to the guest. 

How to add a new OTA partner in TMRW PMS?

1. Step:On the left side choose PARTNERS and ADD NEW PARTNER

2. Step: Filling in the general information , then save them. 

 After this step the added partner appears in the list:  

You can edit the partner’s data by clicking on the field you want to change in the right window. 

How to handle OTA partner in a new booking?

1.

2.

 Billing, and separating of billing items

 Editing of billing items, separating them to OTA

1. Step:Click on the item you want to modify 

2. Step: Edit the chosen item.  If we want to debit the partner, we should change the owner   of the fee from Guest to Partner and save it.

The modified item(s) is (are) going to place under the payment of the partners. 

Settlement of debit items according to OTA When a new booking is created from OTA, the billing items will be split/ordered into Guest/Partner payment items based on the booking channel.

Example:

• A booking arrives via SiteMinder from:* Agoda

The debit items of the booking are not paid by the guest and cannot be seen by him/her, therefore they are created in the Partner segment and the selected partner will be Agoda. Thus the invoice created for this booking will be issued to the Agoda partner. Tourist tax remains with the guest.

• A booking arrives via SiteMinder from:* [booking.com http://booking.com] and the note contains the term VIRTUAL CREDITCARD

The guest has already paid Booking.com: The largest selection of hotels, homes, and vacation rentals for the booking, so it does not need to be included among the items to be paid by the guest. However, the invoice must be issued to the guest.

The items will be created in the Partner segment, but the selected partner for the booking will be Guest. So the invoice will be issued in his name, but he will not see the items in the payment link. So it should not happen that he pays it again by mistake.

Setting OTA rules

Setting → OTA rules → Add new

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